Need Help?

Q:     I’ve taken classes with you before.  Do I already have an account?
A:     If you've taken a class with us since Summer 2012, you already have an account- use the My Account link above to access your account.  If you haven't taken a class since Summer 2012, you can create a new account by selecting Create New Account from the main menu above.

Q:     How do I set up a new account?
A:      Select the Create New Account link and fill in all of the requested information.  Saving that page will create a new account for you and provide you with a confirmation page that shows you login information.  If you create an account for each member of your family (by clicking the ‘Add Family Member’ link) while you are logged in all family members will be connected by the same Family Account number.

Q:     How do I set up family members to have the same family ID?
A:      You will first need to log into your account or create a new account.  Once logged in, selecting the  ‘add family member’ link and saving the new account information will automatically assign the new account with the same family ID.

Q:     What is my password?
A:      Click the "Forgotten password?" prompt on Create New Account page when you log in.  This will send an email to you with your login information.  You may also call our office (phone number listed under ‘Contact Us’) to obtain your password.  If this is your first time visiting our new registration site, you will need to create a new account.  Your old login information will not work on the new site.

Q:     Can I change my password?
A:      Yes, once you’ve logged in, select Password link.  A saved entry there will assign your new password.

Q:     How do I register for a class?
A:      Once your account has been created and you’ve logged on, view the Program Guide and select the class you wish to register for.  Simply fill out the information required on the registration and payments forms and submit the registration.  A confirmation message and receipt will appear when the registration is complete.

Q:     How do I pay if I don’t want to use a credit card?
A:      Full payment by credit card (or bank debit cards attached to Visa/MasterCard/Discover) is the only option available for this website.  Payments by check must be made by mail with a registration form.

Q:     How do I see what classes I am registered for?
A:      By selecting the My Schedule link in your Account Profile, you will be presented with a page that lists all of the classes you have registered for.  If you had not previously logged into the site, you will be prompted to log in first.

Q:     If I register for a class that has a Waitlist status, is my credit card charged?
A:      No.  Credit card information for waitlist classes is stored as a part of your registration, but your card will not be charged until you are confirmed into the class.  Once a space opens up, your card will be charged, and if you have supplied an email address, you will receive an email confirmation of your status in the class.

Q:     Do I have to log in every time I want to register?
A:      You can view the Program Guide without logging in, however, you will have to be logged to register for a class.  Once logged in, you may complete as many registrations as you’d like without logging in again.

 Q:     I’m concerned about submitting a Credit Card over the Internet.  How do I know your site is secure?
A:      We use the latest Department of Defense SSL technology to ensure that all personal information you submit is encrypted.  Community Education staff only see the last 4 digits of your credit card.           

Q:     Some of the pages within your site indicate they are non-secure.  What does this mean?
A:      There are a few places in the site where you will be redirected from a secure page to a non-secure page.  These are pages that do not contain any personal or secure information.  When you see a pop-up window asking if you wish to view the non-secure site, click ‘yes’.

Q:     What does “Your session has expired…” mean?
A:      If you leave your browser unattended for a period of time, your session will expire.  This means that the system has automatically logged you out of the site.  This is done for security purposes.  Simply log into the site again and proceed.

 Q:     I’ve tried to register for a class, but get an error message that my registration cannot be processed, even though I know my credit card is good.  Why is this?
A:      There are many security features that are put in place when processing credit cards through the Internet.  If you get an error message, please check the following:

  • Review the credit card number and expiration date you’ve entered to be sure they are an exact match to your card.
  • One of the security measures in place ensures that all the identifying information you’ve submitted to Community Education matches the identifying information your credit card company has on file for you.  If name, address, city, and/or zip code do not match, you will receive a message that your credit card cannot be processed, and subsequently, your registration will not be processed.  Review your Account Profile, update any necessary changes, and submit your registration again.
  • Be sure the type of credit card you are entering is a type accepted by our office.  Visa, MasterCard and Discover are the only cards currently accepted.
  • If your Account Profile includes an email address, be sure you have entered a complete email with the ‘@’ symbol, and ending in ‘.com’, ‘.net’, etc.


 

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